FAQ
How do I make a booking for your transportation services?
Making a booking is quick and convenient. You can visit our website or contact our customer support team to provide the necessary details such as your pick-up location, date, and time. We offer a wide range of vehicles for booking, including luxurious limousines like the Alphard, Vellfire, and Mercedes models, as well as Maxicabs, Mini Buses, and MPV taxis to accommodate different group sizes. You can choose between one-way or two-way transfers based on your needs.
What payment methods do you accept?
We accept various payment methods to ensure a hassle-free experience. You can make payments in cash or use your credit card. We also provide the convenience of Google Pay and Apple Pay for online transactions. All online payments are securely processed through Stripe, and we do not store or save any credit card or payment information.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking. If you need to make changes to your booking details, such as the pick-up time or location, simply contact our customer support as soon as possible. Please note that modifications and cancellations may be subject to specific policies and fees. Refer to our Cancellation and Refund Policy for more information.
How will I locate my driver at the pick-up location?
Once your booking is confirmed, you will receive a confirmation email or message that includes the driver’s contact information and any specific instructions, if applicable. Our professional drivers will be waiting at the designated pick-up location, and they will be holding a sign displaying your name or the name of your group for easy identification.
Are your vehicles licensed and insured?
Absolutely. All our vehicles are properly licensed and insured to ensure your safety and compliance with regulatory requirements. Our experienced drivers are well-trained to provide a secure and comfortable transportation experience.
Need more information?
If you have any other questions or require further assistance, please feel free to reach out to our customer support team via whatsapp. We are dedicated to ensuring your journey with us is seamless, reliable, and enjoyable.