Thank you for choosing our premier transportation service in Singapore. We strive to provide the best experience for our customers. In the event that you need to make a return or request a refund, please review our Return and Refund Policy below.
- Cancellation and Refunds:
- For cancellations made within [4] hours prior to the scheduled pick-up time, a full refund will be provided.
- Cancellations made less than [4] hours before the scheduled pick-up time may be subject to a cancellation fee.
- Refunds will be processed using the same method of payment used for the booking. Please allow [7] business days for the refund to reflect in your account.
- No-Show Policy:
- In the event of a no-show (failure to arrive at the scheduled pick-up location), no refund will be issued.
- If you are unable to locate your driver or encounter any issues, please contact our customer support immediately.
- Change or Modification Requests:
- We understand that travel plans may change. If you need to modify your booking details (such as pick-up time, location, or vehicle type), please contact our customer support via Whatsapp as soon as possible.
- Modifications are subject to availability and may be subject to additional charges.
- Service Quality and Disputes:
- We take pride in our professional drivers and strive to provide excellent service. If you encounter any issues or have concerns about the quality of our service, please contact us immediately.
- We will work with you to address the matter and find a suitable resolution.
- Exceptions:
- Our return and refund policy may vary for special promotions, discounted rates, or customized bookings. Please refer to the specific terms and conditions provided during the booking process or contact our customer support for further information.
- Please note that any third-party services, such as airport fees or toll charges, are non-refundable and will not be included in the refund amount.
- We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- Our return and refund policy may vary for special promotions, discounted rates, or customized bookings. Please refer to the specific terms and conditions provided during the booking process or contact our customer support for further information.
Terms and Conditions
Please read these Terms and Conditions carefully before using our transportation services. By making a booking and using our services, you agree to comply with and be bound by the following terms and conditions:
- Booking and Payment:
- You must provide accurate and complete information during the booking process.
- Payment for the services can be made in cash or by credit card, Google Pay, or Apple Pay. All online payments are securely processed through Stripe. We do not store or save any credit card or payment information.
- The booking is considered confirmed once payment is received.
- Cancellation and Refunds:
- Cancellation of a booking must be made within the specified time frame mentioned in our Return and Refund Policy to be eligible for a full refund.
- Cancellations made outside the specified time frame may be subject to a cancellation fee.
- No refunds will be provided for no-shows or cancellations made after the scheduled pick-up time.
- Service Performance:
- We strive to provide a seamless and hassle-free experience. However, we cannot be held responsible for delays or disruptions beyond our control, such as traffic conditions, road closures, or unforeseen circumstances.
- While we make every effort to ensure the comfort and safety of our passengers, we are not liable for any loss, damage, or injury that may occur during the transportation service.
- Modifications and Changes:
- Any modifications or changes to the booking details, such as pick-up time, location, or vehicle type, should be requested in advance. Modifications are subject to availability and may be subject to additional charges.
- Compliance and Conduct:
- Passengers are expected to behave in a respectful and lawful manner during the transportation service. Any misconduct or violation of applicable laws may result in termination of the service without refund.
- Passengers are responsible for their personal belongings. We are not liable for any loss or damage to personal items during the transportation service.
- Third-Party Services:
- Our services may include transportation to and from third-party locations, such as airports or other destinations. Any fees or charges imposed by these third parties, such as airport fees or toll charges, are the responsibility of the passenger and are not included in our service fees.
- Intellectual Property:
- All content, including but not limited to text, images, logos, and trademarks, displayed on our website and other marketing materials are the intellectual property of our company and are protected by applicable copyright and trademark laws. Any unauthorized use or reproduction is strictly prohibited.
- Modification of Terms:
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer support for further assistance.
Contact us at info@bsmaxicab.com for questions related to refunds and returns.